Refund policy

At Pacific Clothing, we want every customer to feel confident when shopping with us. If you are not fully satisfied with your order, please review our return and refund policy below.

Return Window

We accept returns within 30 days from the delivery date.

Return Condition

Returned items must be new, unused, unwashed, and in original condition with tags and packaging included. Items that are worn, damaged, or incomplete may not qualify for return or refund.

Return Method

All returns must be sent by mail. Customers should contact our support team before sending any return request.

Return Label

Customers are responsible for arranging and purchasing their own return shipping label when returning items due to personal preference, change of mind, or size issues.

If the item received is defective, damaged, or incorrect, Pacific Clothing will provide or cover the cost of the return shipping label for the approved return request.

Return Shipping Cost

Customers are responsible for return shipping costs when returning an item due to personal preference, change of mind, or size issues. Customers must arrange and pay for their own return label in these cases.

If the item received is defective, damaged, or incorrect, Pacific Clothing will cover the return shipping cost.

Exchanges

We accept exchanges for eligible items within 30 days. Exchange shipping costs are the responsibility of the customer unless the item received was defective, damaged, or incorrect.

Refund Processing

Once the returned item is received and inspected, approved refunds will be sent to the original payment method within 7 business days.

Restocking Fees

We do not charge any restocking fees for approved returns.

Wrong or Defective Items

If you receive a wrong or defective item, please contact us with photos of the product and packaging. We will review the issue and provide a suitable solution as quickly as possible.

Non-Returnable Items

Custom orders, personalized items, gift orders, and final sale items are not eligible for return or refund.

Order Cancellation

Orders may be canceled before shipment. Once an order has been shipped, cancellation is no longer possible.

Lost Packages

If your package is lost during transit, please contact us. We will work with the shipping carrier to investigate the issue and assist you with the next steps.

Delayed Deliveries

Shipping delays caused by carriers, weather conditions, holidays, or other external factors may occasionally occur. We appreciate your patience in these situations.

Incorrect Shipping Address

Customers are responsible for providing the correct shipping address at checkout. Pacific Clothing is not responsible for orders delivered to incorrectly entered addresses.

Refused Deliveries

If a customer refuses delivery without contacting us first, return shipping charges and carrier fees may be deducted from any eligible refund.

Contact Us

Phone: +1 2095299410
Email: support@thepacificclothing.com

Address: 1100 Carver Rd #11, Modesto, CA 95350, United States

Business Hours: Monday to Saturday: 10:00 AM to 06:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles)
Sunday - Closed.